Bikes are shipped freight from Jacksonville, FL warehouse, if your address is residential the freight company will contact you a few days prior to the delivery date noted. Please answer calls from unknown numbers as it will only delay your delivery. Call once you get the number and setup a date/time as to when they can deliver, it'll ensure a simple delivery and no waiting. Bikes are shipped freight and require signature, no exceptions as we're dealing with a bit of money per order.
We offer a 10-day return policy. Unopened boxes can be returned but will incur a 15% restocking fee, opened boxes will incur a 25% restocking fee plus shipping costs. Please send an email with your order details/reason for return and wait for RMA.
The returned merchandise must be in its original condition and accompanied by a copy of the original receipt included in your order, as well as the RMA number; otherwise the return will not be honored.
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Shipments may take a few days to leave the warehouse and possibly a few more days to actually receive a tracking number for freight orders. Please be patient as we're working hard on getting orders out and in your hands.
- Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 2 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery contact Customer Support.
- Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping cost incurred by BuilteBikes.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price(s) minus the shipping cost of shipping the package to you.
- Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
- Pre-orders: Will be charged in full at the time of the order, if a cancellation is needed at anytime we can process the refund right away.